Effective Date: 1-June-2025
Business Name: Melbourne Fireworks
Website: www.melbournefireworks.com.au
Location: Port Melbourne, Victoria, Australia

At Melbourne Fireworks, we take pride in delivering high-quality, safe, and spectacular pyrotechnic and special effects services. While we strive to ensure every event goes smoothly, we understand that cancellations or changes can occur. This Refund Policy outlines your rights and obligations in the event of cancellations, postponements, or service changes.

1. Non-Refundable Deposit

To secure your event booking, Melbourne Fireworks requires a non-refundable deposit—typically between 25% to 50% of the total service cost. This deposit confirms your reservation and covers:

• Administrative costs
• Consultation and planning
• Permits and site inspections (where applicable)
• Initial scheduling of crew and resources

Once this deposit is paid, it is non-refundable under all circumstances unless Melbourne Fireworks cancels the booking (see Section 4).

2. Client Cancellations

If you need to cancel a confirmed booking, you must notify Melbourne Fireworks in writing via email.

Refund eligibility is as follows:

Note: If you have not paid more than the deposit amount, no refund will be issued.

3. Event Postponements

In the case of rescheduling due to personal reasons or logistical changes:

• Melbourne Fireworks will make every reasonable effort to accommodate the new date, subject to availability.
• A rescheduling fee may apply if permits or additional staff scheduling is affected.
• If we are unavailable on the new date, the cancellation policy above will apply.

4. Cancellations by Melbourne Fireworks

We reserve the right to cancel or postpone services under the following circumstances:

• Extreme weather conditions (e.g., strong winds, rain, or fire bans)
• Site-specific safety risks
• Venue non-compliance with safety protocols
• Government restrictions or emergency orders
• Force majeure events (e.g., natural disasters, strikes, pandemic lockdowns)

In such cases, we will:

• Offer to reschedule the service at no additional cost where possible
• If rescheduling is not feasible, issue a partial refund minus non-recoverable expenses

You will be notified as early as possible in such situations.

5. Refund Method

Approved refunds will be processed via the original payment method unless otherwise agreed. Please allow up to 10 business days for the refund to reflect, depending on your financial institution.

6. No-Show Policy

If our crew arrives at the event location and the client, venue, or required access is not available—resulting in inability to perform the show—no refund will be issued. Additional fees may apply for return service, if requested.

7. Change of Service Scope

If you decide to downgrade or remove certain features (e.g., fewer effects, shorter show), changes must be requested at least 14 days before the scheduled event. Refunds for removed services will be at Melbourne Fireworks’ discretion and subject to work already completed.

8. Australian Consumer Law Compliance

This policy does not exclude or modify your rights under the Australian Consumer Law (ACL). You are entitled to a refund or replacement if the service is not provided with reasonable care and skill or if it does not match what was promised.

9. Contact for Refund Inquiries

For questions or refund requests, please contact us in writing:

Melbourne Fireworks
Port Melbourne, VIC, Australia
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Website: www.melbournefireworks.com.au

Please include your booking reference number, full name, event date, and reason for the request.