Effective Date: 1-June-2025
Website: www.melbournefireworks.com.au
Business Name: Melbourne Fireworks
Business Location: Port Melbourne, Victoria, Australia

Melbourne Fireworks is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What This Policy Covers

This Privacy Policy applies to all personal information collected through our website, by phone, email, in person, or through third-party platforms when you interact with Melbourne Fireworks for inquiries, bookings, marketing, or other related services.

By using our website or engaging our services, you agree to the terms outlined in this policy.

2. Types of Personal Information We Collect

We may collect the following types of personal information:

1. Information You Provide Directly

• Full name
• Email address
• Phone number
• Event details (date, location, venue requirements)
• Billing and payment information (processed via secure third-party providers)
• Company or organization details (if applicable)
• Testimonials, feedback, or review submissions
• Marketing preferences and opt-in consents

1. Information Collected Automatically

When you visit our website, we may collect information such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring websites or links
• Device information (type, operating system, screen resolution)
• Cookies and similar technologies for analytics and functionality

You can adjust your browser settings to refuse cookies or alert you when they are being used.

3. How We Use Your Information

Your personal information is used for the following purposes:

• Service Delivery: To respond to inquiries, process bookings, deliver services, and manage events
• Customer Communication: To provide updates, confirmations, invoices, and customer support
• Marketing: To send promotional materials, newsletters, and offers (only if you’ve opted in)
• Website Analytics: To analyze and improve website performance, user experience, and security
• Compliance: To meet legal obligations, resolve disputes, and enforce agreements

4. Legal Basis for Processing

We collect and use your personal information based on the following legal grounds:

• Your consent
• Performance of a contract (e.g., providing you with event services)
• Compliance with legal obligations
• Our legitimate interests (e.g., improving our services and marketing)

5. Disclosure of Personal Information

We may share your personal information in the following cases:

• Service Providers: With contractors, technicians, payment processors, and marketing vendors who assist us in delivering services. All such third parties are bound by confidentiality obligations.
• Legal Requirements: With regulatory bodies or law enforcement agencies if required to comply with the law, enforce policies, or protect rights and safety.
• Business Transfers: In the case of a merger, acquisition, or sale of assets, your data may be transferred to the new owner under the same privacy commitments.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. Security of Your Information

We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures include:

• SSL (Secure Sockets Layer) encryption
• Firewalls and access restrictions
• Regular staff training
• Secure third-party payment gateways
• Data access limited to authorized personnel only

Despite our efforts, no method of electronic transmission is 100% secure. You acknowledge that any transmission of data is at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Where your information is no longer needed, it will be securely destroyed or anonymized.

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent to marketing communications at any time

To make such requests, please contact us using the information in Section 11. We may ask for identification to verify your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites. You are encouraged to read their privacy policies before submitting any personal data.

10. International Data Transfers

While our servers are located in Australia, some third-party service providers we use (e.g., payment processors or analytics platforms) may operate in other countries. In such cases, we ensure that your data is handled in a manner consistent with Australian privacy laws.

11. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or how your information is handled, please contact:

Melbourne Fireworks
Port Melbourne, VIC, Australia
Email: [Insert Official Email Address]
Phone: [Insert Phone Number]
Website: www.melbournefireworks.com.au

We take all privacy inquiries seriously and will respond within a reasonable time. If you are unsatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed of how we are protecting your information