Effective Date: 1-June-2025
Business Name: Melbourne Fireworks
Website: www.melbournefireworks.com.au
Location: Port Melbourne, Victoria, Australia

This Shipping Policy outlines the terms and conditions that apply to the delivery of any physical products purchased from Melbourne Fireworks. These may include—but are not limited to—confetti cannons, streamer kits, effect accessories, or branded merchandise. By placing an order through our website or by phone, you agree to the terms stated below.

1. Order Processing

• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed before 1:00 PM AEST will generally be processed the same day.
• Orders placed after 1:00 PM AEST or on weekends will be processed on the next business day.
• You will receive an order confirmation and a shipping notification via email with tracking details once your order has been dispatched.

2. Shipping Methods and Delivery Times

Melbourne Fireworks uses trusted national carriers such as Australia Post, StarTrack, TNT, or similar. Shipping options and estimated delivery times include:

Note: Delivery to regional or remote areas may take longer. Certain pyrotechnic-related items may have restrictions based on state regulations.

3. Shipping Fees

Shipping fees are calculated based on:

• Order weight and dimensions
• Delivery address
• Selected shipping method

Shipping charges will be displayed at checkout before payment is completed. For large or custom orders, shipping may be quoted separately after checkout, and we will contact you for approval prior to dispatch.

4. Delivery Restrictions

Due to the nature of our industry and compliance with local laws, some products may be restricted or require special handling. We do not ship:

• Regulated pyrotechnic materials to private individuals without valid permits
• Hazardous items to P.O. Boxes
• Internationally, unless specifically arranged

If your item cannot be delivered due to local restrictions, we will contact you to discuss alternative solutions or provide a full refund.

5. Click & Collect / Local Pickup

For Melbourne-based customers, we offer a Local Pickup option:

• Pickup is available from our Port Melbourne location during business hours.
• You will be notified via email when your order is ready for collection.
• Please bring your order confirmation and photo ID at the time of pickup.

6. Tracking and Delivery Updates

Once your order has been shipped, a tracking number will be emailed to you. You can track the status of your shipment via the carrier’s website. If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.

7. Damaged, Lost, or Delayed Shipments

Melbourne Fireworks takes great care to pack and ship items securely. However, issues may still occur during transit:

• Damaged Items: Contact us within 48 hours of receiving the package. Please include photos of the damage and keep all packaging materials.
• Lost Shipments: If your package is marked as delivered but you did not receive it, contact the carrier first, then notify us. We will assist in filing a claim.
• Delayed Shipments: While we strive for timely delivery, we are not responsible for delays caused by weather, customs, or carrier disruptions.

We will work with you to resolve any delivery issues as quickly as possible.

8. International Shipping

At this time, Melbourne Fireworks primarily ships within Australia. For international shipping inquiries, please contact us before placing an order to verify availability, shipping costs, and compliance with international regulations.

9. Incorrect Shipping Information

Please ensure all shipping details are accurate before confirming your order. Melbourne Fireworks is not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer. Re-shipment fees will apply for returned or redirected packages.

10. Contact Information

For questions related to shipping, delivery times, or your order status, please contact:

Melbourne Fireworks
Port Melbourne, VIC, Australia
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Website: www.melbournefireworks.com.au