Effective Date: 1-June-2025
Website: www.melbournefireworks.com.au
Business Name: Melbourne Fireworks
Business Location: Port Melbourne, Victoria, Australia

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must not use this site.

2. Services Offered

Melbourne Fireworks provides pyrotechnics and special effects services for events such as weddings, concerts, festivals, and private functions. Our services include:

• Outdoor Fireworks Displays
• Indoor & Close Proximity Fireworks
• Confetti Cannons and Streamer Effects
• Atmospheric Effects (e.g. smoke, flame, bubble, and CO₂ FX)

All services are subject to availability and appropriate licensing and safety approvals.

3. Eligibility to Use Our Services

To request a quote, book a service, or interact with our business, you must be:

• At least 18 years of age
• Legally capable of entering into binding contracts
• Authorized to act on behalf of an organization (if applicable)

4. Booking, Deposits & Payment

• All bookings must be confirmed in writing and are subject to availability.
• A non-refundable deposit (typically 25%–50%) is required to secure a booking.
• The balance is due [7–14] days prior to the event unless otherwise agreed in writing.
• Payments can be made via EFT, credit card, or other agreed-upon methods.
• Late payments may incur interest or result in cancellation without refund.

5. Cancellations & Refund Policy

• Client Cancellations: Cancellations must be made in writing. The deposit is non-refundable. Refunds for any additional payments may be made at our discretion based on how close to the event the cancellation occurs.
• Weather Cancellations: Outdoor fireworks are weather-dependent. If conditions are unsafe (e.g., high winds, fire bans), Melbourne Fireworks reserves the right to delay or cancel the show for safety reasons. In such cases, rescheduling may be offered, but refunds are not guaranteed.
• Force Majeure: We are not liable for cancellations due to events beyond our control, including natural disasters, government restrictions, or acts of God.

6. Safety & Compliance

Melbourne Fireworks operates under strict compliance with Australian laws and local council regulations. All fireworks displays are conducted by licensed pyrotechnicians with approved risk assessments and safety protocols. The client agrees to:

• Provide accurate venue details and access
• Comply with local council requirements
• Allow necessary safety buffer zones
• Ensure audience cooperation with safety rules

Failure to meet these conditions may result in show cancellation with no refund.

7. Intellectual Property

All content on this website—including logos, images, video, designs, and text—is the property of Melbourne Fireworks or its content providers. Unauthorized use, reproduction, or distribution of any material without written consent is prohibited.

8. Website Use

You agree not to use the website for any unlawful or prohibited purpose. This includes but is not limited to:

• Uploading malicious software
• Attempting to gain unauthorized access to backend systems
• Copying content for commercial use
• Posting misleading or defamatory content

We reserve the right to restrict or terminate access to users violating these conditions.

9. Limitation of Liability

Melbourne Fireworks shall not be held liable for any indirect, incidental, special, or consequential damages resulting from:

• Use or inability to use the services
• Event delays or cancellations due to third-party actions
• Malfunctions of public utilities or transport services
• Client’s non-compliance with legal or safety requirements

Our liability in any circumstance shall not exceed the amount paid by the client for the relevant service.

10. Third-Party Links

Our website may contain links to third-party websites or services. These are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or services of those sites.

11. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how your personal data is collected, used, and stored.

12. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with the updated effective date. Continued use of the site implies acceptance of any changes.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising out of or related to the use of this website or services will be subject to the jurisdiction of the courts of Victoria.

14. Contact Us

For any questions or concerns regarding these Terms and Conditions, you can contact us at:

Melbourne Fireworks
Port Melbourne, VIC, Australia
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Website: www.melbournefireworks.com.au

15. Data Collected and How It’s Used

When you visit or interact with our website, Melbourne Fireworks may collect and process the following types of data:

1. Information You Provide Voluntarily

• Name, phone number, email address, and event details when filling out contact forms or booking requests
• Payment details when securing services (processed securely via third-party providers)
• Feedback or testimonials submitted for publication

1. Automatically Collected Data

• IP address, browser type, device information
• Pages visited, time spent on site, and referring URLs
• Cookies and usage data for analytical purposes

1. Use of Data

We use this data to:

• Communicate with you regarding quotes, bookings, and services
• Process payments and manage your bookings
• Improve our website functionality, security, and content
• Conduct customer service follow-up or satisfaction surveys
• Send occasional promotional updates (only with your consent)

1. Data Security

We implement appropriate physical, electronic, and managerial measures to protect your information against unauthorized access, loss, or alteration. Sensitive data (like payment information) is processed using secure third-party gateways.

1. Data Sharing

We do not sell your personal information. Data may be shared with:

• Service providers and partners involved in executing your event (e.g., venue contacts, technicians)
• Government authorities or legal entities when required by law
• Third-party services used for analytics or payment processing (in accordance with their privacy terms)

1. Your Rights

You have the right to:

• Request access to your personal information
• Correct or delete inaccurate data
• Withdraw consent for marketing communications

To exercise your rights, contact us via the information provided in Section 14.